Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At VezenMira, customer satisfaction is our priority.

30-Day Refund Policy

Customers may request a refund within 30 days of receiving their order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the product.

Delayed Orders

Although most orders arrive within the estimated delivery window, shipping delays may occasionally occur because of weather conditions, customs inspections, carrier issues, or other circumstances beyond our control.

Refused Deliveries

Orders refused by the customer after delivery attempts may not be eligible for a full refund.

Shipping and handling fees are non-refundable.

Returned packages will be reviewed after they have been received by our fulfillment center.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account.

Contact Us

Email: vezenmira.support@gmail.com